Parcels received for cancelled or suspended accounts will be rejected or returned to sender.
Please email with details of your delivery (with tracking details) as soon as these are known to you. If we are not made aware of your delivery, then we remain at liberty to refuse your parcel.
Should you require us to arrange a courier on your behalf there will be an administration fee of £5 + vat which will be added to the courier’s fee, and this will be added to your account.
Cams Hall reserves the right to return to sender any unannounced parcel or any parcel which is, in the opinion of the Company and its staff, too large or too heavy. We do not accept any parcels weighing heavier than 20kg.
Charges apply for the receipt and storage of parcels not collected on the day of arrival.
COURIER AND THIRD-PARTY COLLECTIONS
If a client chooses to have an item collected from the office by a third party such as a courier or representative, we accept no responsibility for any liability for damage, loss, incorrect or missing items being collected. The clients agree to proceed at their own risk.
REFUSING YOUR MAIL
We may in our discretion refuse to accept delivery of any item for any reason, for example
Outstanding payments
You are breaching our conditions.
The volumes of mail are unreasonable in volume and/or unreasonably large.
Any item that is addressed to a business/company/individual not listed with us.